Job Description

The Customer Support - Electronic Referral is responsible for handling new case requests from various stakeholders (patient, MD office, PT providers, employers, adjusters etc.) while maintaining excellent customer service to promote client retention.QUALIFICATIONS

• Must possess a college degree in any field
• Must have experience in BPO industry

• Experience with outbound calls preferred
• Ability to multitask in a fast-paced environment
• Detail oriented and strong data entry skills
• Excellent verbal and written communication skills
• Proficient in MS Outlook, Word and Excel and general computer literacy, working with dual screens
• Time management and strong organizational skills required
• Willing to work on-site in Mandaluyong City

PRIMARY DUTIES AND RESPONSIBILITIES:

• Open new cases from received electronic referrals from stakeholders accurately and according to policy and procedures.
• Review case information to determine if patient has an existing case on file or if a new case needs to be created.
• Outbound contact with identified stakeholders either to verify new case information, collect missing information, or request for other related documents as needed.
• Validate new case data by reviewing, correcting, deleting, or re-entering data; combining data when account information is incomplete; purging files to eliminate duplication of data.
• Other duties as assigned

BENEFITS

• Salary package up to Php 35,000/month (depending on work experience)

• HMO Coverage up to Php 250,000 maximum benefit limit

• Excellent work culture

• Huge opportunity for growth with a leading US provider of Managed Physical Medicine with a growing presence in the Philippines

Preferably residing within Metro Manila only. Candidates in Cavite, Rizal, and Bulacan area are welcome to apply as long as they are amenable to report onsite in Rockwell Business Center Sheridan - South Tower, Sheridan St., Mandaluyong CityJob Type: Full-timeSalary: Php32,000.00 - Php35,000.00 per monthBenefits:

• Additional leave
• Health insurance
• Paid training

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• 13th month salary

Ability to commute/relocate:

• Mandaluyong City: Reliably commute or planning to relocate before starting work (Required)