Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. DUTIES AND RESPONSIBILITIES

• Analyze and determine proper course of action of all incoming debit and credit card requests through the CSP work queue, departmental mailbox and other workbenches within our agreed upon Service Level Agreement
• Ensure cardholders and merchants are paid accurately and timely
• Strive for 100% error free processing of all financial adjustments as well as follow all company procedures and guidelines
• Operate a broad range of internal and external system applications and be able to interpret the information gathered to resolve customers’ inquiries
• Interact with various department and/or external clients to research and resolve merchant issues in timely manner
• Work with counterparts in migrating new processes to the department and provide training and support to colleagues
• Escalate problems in accordance with established policy procedures and protocols
• Ensure that fraudulent transactions are identified and escalated to control and minimize risk to the company
• Assist other departments in understanding debit card payment processing applications and procedures
• Responsible for achieving targets in all key performance indicators, development and success factors
• Recommend and implement process opportunities for increased departmental efficiency
• Perform other operational duties and responsibilities as assigned

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.