Job Description

The business is world's first and most successful digital telco. We have a mission: to re-imagine the mobile experience for the digital consumer through our customer-centric mobile platform and disrupt the multi-trillion-dollar global telco industry. We launched our services in Singapore in 2016 and have since gained market share quickly while delivering a best-in-class customer experience.- Do you want to get first-hand insights on how a rapidly scaling tech startup operate?- Do you enjoy working within an entrepreneurial environment, having the personal freedom to act, and be part of a fun, energetic team who are running at full speed to ignite a digital disruption in telecommunications?If the answer is YES, read on to find out more about the role in the business.As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO
A SNAPSHOT OF YOUR ROLE
The business is looking for Level 1 Customer Happiness Experts who is energetic, solutions-driven, and has a passion for customer happiness and satisfaction. As a member of our team of Happiness Experts, your general responsibilities include but are not limited to: Handle and resolve frontline inquiries by customers via digital channels (chat, email, social media) in an effective, efficient and timely manner Provide solutions to issues raised beneficial for both parties following guidelines set by the client Escalate to Level 2 Happiness Experts, Team Leader, and or Managers for issues that would require further review and solutions Always uphold the business' guiding mission and vision in partnership with outsource vendor provides a great environment and platform for employees to build their career. In this role, you can expect:
Unique opportunity to be a part of innovating the telecommunications industry (The business is the only company of its kind in all of Asia!) Once in a lifetime chance to help shape a brand and market from the ground up Exposure to the fast-paced world of high-tech start-ups Working with passionate, smart and driven colleagues in a vibrant environmentA BIT ABOUT YOU
Minimum 1-year continuous experience primarily in digital customer service (email, chat, social media) Excellent communication and interpersonal skills with the ability to work with all levels and different types of customers Excellent familiarity of digital customer service KPIs (CSAT, First Response Time, AHT etc.) - Tech-savvy, highly adept in and familiar with using Zendesk, Zendesk Chat, Zen Talk Has handled and has excellent understanding of Australian customers with priority preference on Telco, E-commerce, and Tech disruptors Has a good understanding of start-up culture (nice to have) Excellent decision-making skills, able to provide quick solutions to customers (nice to have) Familiarity with Australian Consumer Law (nice to have) Someone who wants to challenge the normal service expectations and go above and beyond (nice to have)For faster application processing, apply for your desired position through this link: www.bit.ly/AcquireTheAlifeJob Type: Full-timeSalary: Php22,000.00 - Php24,000.00 per monthSchedule:

• Day shift

• 13th month salary

• AU Telco: 1 year (Required)
• Chat: 1 year (Required)

• English (Required)