Job Description

As Acquire employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire.
A SNAPSHOT OF YOUR ROLE
Act as Point of Contact (POC) in case the Team Lead is on leave or in a meeting or as requested by Supervisor. Responsible in answering customer's inquiries regarding shipment status related to freight delivery and appointment schedule. Working through customer emails - responding to queries. Chat handling time is 2 - 3 minutes. Answering customer live chats regarding the same queries and requirements as done in the emails Putting independent problem-solving skills to work, making sound decisions in assessing the customers' needs by giving accurate information. Understanding all the business and products' aspects to provide proficient support. Handling all requests with due skill and care. Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation. Promoting and demonstrating Acquire's values internally and externally. Responsible for securing his/her PC/Workstation with a password protected screensaver and log-off each time he/she will have his/her post unattended. Responsible for not disclosing his/her password to others, complying to company's security procedure, and by not disclosing confidential information.
A BIT ABOUT YOU
Excellent in customer service. With excellent English communication, listening and organizational skills. With a high-level of PC competence, typing skills and accuracy. With a minimum of one year of back-end admin processing experience. With a knack for multi-tasking. Able to solve problems and work under minimal supervision. Adept in learning new workflows and tasks.
WHAT SUCCESS LOOKS LIKE
High customer satisfaction. Excellent feedback from customers. Achievement of KPIs.
WHAT WE VALUE
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Collaboration: Brilliant jerks can be brilliant elsewhere. Impact: Do, get it done, create impact. Passion: Be positive, bring passion and energy. Transparency: A transparent team can help each with other.Acquire is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.For faster application processing, apply for your desired position through this link: www.bit.ly/AcquireTheAlifeJob Type: Full-timeSalary: Php20,000.00 - Php23,000.00 per monthSchedule:

• Night shift

• 13th month salary

• Logistics: 1 year (Required)
• Email support: 1 year (Required)
• Chat support: 1 year (Required)

• English (Required)