Job Description

Who we are looking for

Global Link (Currenex Singapore), an established and growing e-commerce division of State Street Trust and Bank, is looking for a highly motivated individual for our Trade Operations/Client Services team. We are looking for someone to join our Singapore team in supporting the users of our Electronic Trading Platform. Primary responsibility will be to provide first level FX Trading application support for our top-tier global financial services customers.

Responsibility for this role includes monitoring daily system operational health and to ensure that all electronic deals executed over our platform are completed in a timely and controlled manner. The position is client facing with a strong emphasis on client services and problem solving/escalation/resolution skills. The ideal candidate must show strong traits in exercising sound judgment, working in a fast pace/high pressure environment, prioritizing tasks, identifying potential problems, learning new concepts, following standard operating procedures and ability to build a good relationship with our clients.

Why this role is important to us

The team you will be joining is a part of State Street Global Markets (SSGM). When owners and managers of institutional assets need research, trading, securities lending and innovative portfolio strategies, they turn to SSGM business unit. As our investment research and trading arm, SSGM\xe2\x80\x99s number one goal is to enhance and preserve our clients\xe2\x80\x99 portfolio values by applying technology, optimizing trading, and linking asset classes and markets across the world.

Join us if making your mark in capital markets industry from day one is a challenge you are up for.

What you will be responsible for

As Client Services Representative you will

Support users of our electronic trading applications

Assist with account setup/maintenance, client onboarding, investigate and resolve/escalate system issues and user training for clients

Performing daily operational checks and monitor application and system health

Technical Troubleshooting (Login issues, windows/java configuration, FIX and server log research in Unix environment etc.)

Provide daily, weekly and monthly reports for customers and senior management

Handle customer complaints, trade research & resolution

What we value

These skills will help you succeed in this role

Basic understanding of financial markets (Minimum of 2 years related experience)

Call Center experience or similar role is mandatory

Education & Preferred Qualifications

A background in Foreign Exchange or Derivatives with knowledge of FX Trading

Working knowledge of Unix command lines

Must be proficient in various Windows Operating Systems

Able to think quickly, troubleshoot and problem-solve in real-time

Excellent verbal and written communication skills

Superior organizational and retention skills, telephone etiquette and listening skills

Eagerness to learn new products and technology

Highly motivated individual who is a good team player

IT knowledge with web application support experience

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we\xe2\x80\x99re making our mark on the financial services industry. For more than two centuries, we\xe2\x80\x99ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You\xe2\x80\x99ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees\xe2\x80\x99 diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers

State Street