Customer Care Administrator
Singapore, Singapore
Job Description
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Responsible for assigned regions\xe2\x80\x99 customer order execution per contractual obligations and company internal compliance requirements from factory PO till delivery and billing to customers.Responsible for assigned regions\xe2\x80\x99 customer order execution per contractual obligations and company internal compliance requirements from factory PO till delivery and billing to customers. Job Responsibilities:
- Shipping Schedule Management
- Follow up with Internal and external suppliers for shipment expedite
- Update the latest promise date/reschedule date in the system
- Provide periodic open order schedule dates update to customer
- Shipment arrangement
- Conduct ITC screening before shipment and work with the compliance team for hold release if any
- Ensure shipping marks, labels, and packing methods are as per contract requirements
- Prepare shipping invoice for shipment arrangement
- Payment collection/negotiation
- LC draft review and ensure LC is issued timely before shipment
- Prepare proforma invoice to collect advance payment
- Work with finance for any credit hold release
- Invoicing within 3 working days from the shipment date (Incoterms)
- Zero (0) error in the shipping documentation i.e. commercial invoice, packing list, delivery note, if applicable for customer shipments.
- Submission of Tax Invoice and supporting docs to WCC within the same period. For re-export docs (sub-certs) - within 60 days from invoice date
- Not more than one (1) Credit Note
- Submission of Tax Invoice and supporting docs to the customer within 5 working days
- Documentation submission/3rd party inspection management
- Documentation submission/3rd party inspection management
- Work with doc. Team to ensure documents are submitted/approved per contract requirements
- Work with customer and factory to arrange 3rd party inspection per schedule
- Process billing per contract
- Late backlog review and management
- Monthly sales fcst and achieve the target
- Embraces new process and automation initiatives implemented in the Order Management department.
- Escalates outstanding issues to supervisors when regular follow-up with the concerned parties does not yield results.
- Maintain all transaction records per department record-keeping guidelines
- Any other assignments as assigned from time to time by the direct supervisor/manager
- A Degree/Diploma in Business Studies, logistics, and Engineering, with 1 to 2 years of experience in similar or related fields will be an added advantage. Candidates W/O experience with keen learning attitude and aptitude are welcome.
- Meticulous, Persistent, and ability to work under pressure
- Self-motivated and target oriented with learning agility
- Good interpersonal and communication skills
- Knowledge of valves, SAP/Oracle will be an added advantage.
WHY EMERSON Our Commitment to Our People Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable. We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership. Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us! Our Commitment to Diversity, Equity & Inclusion At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company\xe2\x80\x99s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson . If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets. Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure. We help customers in the world\xe2\x80\x99s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Our Causes \xe2\x80\x93 Planet, Humanity, Champion, Inclusion and Future \xe2\x80\x93 shape, define and fuel Emerson\xe2\x80\x99s culture while inspiring our innovative spirit and driving our focus. Whether you\xe2\x80\x99re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master\xe2\x80\x99s degree, you\xe2\x80\x99ll find opportunities with us. Join our team and start your journey today! No calls or agencies please.
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Job Detail
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Job IdJD1305746
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned