Job Description

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Job Summary:

If you are looking for an opportunity in Customer Service and Support, Emerson has an excellent role for you!

The Customer Care Administrator will be responsible for assigned regions\' customer order execution per contractual obligations. The role will also handle the company internal compliance requirements from factory PO till delivery and billing to customers.

In this Role, Your Responsibilities Will Be:

• Shipping Schedule Management

• Follow up with Internal and external suppliers for shipment expedite.
• Update the latest promise date/reschedule date in system.
• Provide periodical open order schedule dates update to customer.
• Shipment Arrangement

• Conduct ITC screening before shipment and to work with compliance team for hold release if any.
• Ensure shipping marks, labels, packing methods are as per contract requirements.
• Prepare shipping invoice for shipment arrangement.
• Payment Collection/Negotiation

• Handle LC draft review and ensure LC is issued timely before shipment.
• Prepare proforma invoice to collect advance payment.
• Coordinate with finance for any credit hold release.
• Handle Invoicing within 3 working days from shipment date (Incoterms)
• Ensure Zero (0) error in the shipping documentation i.e. commercial invoice, packing list, delivery note, if applicable for shipments to customers.
• Handle submission of Tax Invoice and required documents to WCC within the same period. For re-export docs (sub-certs) - within 60 days from invoice date.
• Ensure not more than one (1) Credit Note
• Ensure Tax Invoice and supporting documents are forwarded to customer within 5 working days.
• Documentation Submission/3rd Party Inspection Management

• Work with Documentation Team to ensure documents are submitted/approved per contract requirements.
• Work with customer and factory to arrange 3rd party inspection per schedule.
• Process billing per contract
• Backlog review and management
• Monthly sales forecast and achieve target.
• Manage and supervise project orders that do not have a PM assigned.
• Embraces new process and automation initiatives implemented in Order Management department.
• Raises outstanding issues to supervisors when regular follow-up with the concerned parties does not yield results.
• Maintains all transaction records per department record keeping guidelines.

Who You Are:

You anticipate customer needs and provide services that are beyond customer expectations. You take action quickly and critically in constantly fast paced and unexpected situations. You are an active learner who uses both success and failure as learning opportunities. You build partnerships and collaborative work to meet the target objectives set by the team.

For This Role, You Will Need:

• Degree/Diploma in Business Studies, Logistic, Engineering.
• Must be meticulous, persistent and with the ability to work under pressure.
• Good interpersonal and communication skills as well as customer service oriented
• Knowledge in valves, SAP/Oracle will be an added advantage.

Preferred Qualifications that Set You Apart:

• Have 1 to 2 years\' experience in similar or equivalent fields will be an advantage. Candidates without experience with keen learning attitude and proficiency are encouraged to apply.
• Prior experience in Project Management would be an advantage for the role.
• Self-motivated and target-oriented with learning agility.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company\'s values and our responsibility to leave the world in a better place. Learn more about our and about .

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .

About Us:

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world\'s most complex problems - for our customers, our communities, and the planet. You\'ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you\'ll see firsthand that our people are at the center of everything we do. So, let\'s go. Let\'s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let\'s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you\'re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you\'ll find your chance to make a difference with Emerson. Join our team - let\'s go!

No calls or agencies please.

Emerson