Customer Care Centre
Singapore, Singapore
Job Description
Our esteemed client, an established MNC, is searching for a Customer Care Centre:Job Responsibilities
- Monitor service quality to ensure that customer experience and service standards are met.
- Follow up on customer inquiries, requests, and feedback, coordinating with internal stakeholders for resolution.
- Review and improve processes and procedures to enhance operational efficiency.
- Provide professional, prompt, and high-quality customer service through email and in-person interactions.
- Make outbound calls to customers as required.
- Handle and resolve complex or escalated customer issues effectively.
- Maintain key performance indicators (KPIs) for customer service efficiency, ensuring timely assistance.
- Work well under pressure while managing customer expectations professionally.
- Open to candidates from various educational backgrounds, with fluency in spoken and written communication being essential.
- Strong teamwork and the ability to work independently.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Fast and accurate computer skills.
- Self-motivated, resourceful, and customer-oriented with a strong focus on service excellence.
- Salary: Up to SGD 2,500 +VB (2 Months)
- Working Location: Bedok
- Working Hours: 5.5 days work week
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Job Detail
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Job IdJD1497333
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2500 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned