Customer Care Executive (5 Days + Alt Sat 0.5 Day) | Outram
Job Description
- Able to handle key customer account or manage accident claims operation team
- Manage daily operational activities to ensure smooth handling of customers.
- Inspection of returned vehicles and make assessment of damages for Close Rental Assessment.
- Resolve professionally all matters relating to vehicle, accident, breakdown issues with customers.
- Manages the operation and maintenance of the organization\'s motor vehicles.
- Manage fleet\'s periodic servicing schedule, Inspection compliance, AVP and reporting
- Price negotiation with external stakeholders
- Develops and implements vehicle and equipment preventative maintenance programs.
- Be the PIC to manage all assigned customer feedback/ complaints in relation to vehicle conditions and repairs.
- Give input into developing budget.
- Provides input to strategic decisions
- Confidence to resolve escalated issues arising from operations and those that requires coordination with other departments.
- Develops and maintains relationship with external stakeholders
- Performs ad hoc duties as assigned by Supervisors.
Job Requirements
- Min O Level
- 1 to 2 years relevant experience
- More than 1 year Class 3 driving licence
- MS Office proficiency
- Must be contactable by means of hand phone at any time including weekend and public holidays.
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Job Detail
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Job IdJD1401850
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2900 - 3900 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned