Customer Care Home Loan Retention Officer
Singapore, Singapore
Job Description
:
- Implement Home Loans retention strategy by engaging customers over the phone with effective retention packages.
- Ensure prompt turnaround for all service requests received pertaining to repricing and restructure of credit facilities.
- Active follow through all service request and retain customers
- Have face-to-face meeting with customers to walk through terms in Letters of Offer as and when needed
- Prepare management excel reports and dashboard and any other tasks as and when assigned.
- As there is emerging trend towards the use of data insights and digitalisation, there is a need to constantly leverage on technology solutions that break traditional ways. Hence one may involve in adhoc projects on process improvement or digitalisation.
Qualifications
Requirements:
- Degree holder preferred
- Customer oriented, strong interpersonal, written and verbal communication and sharp analytical skills
- Responsible, Driven, confident, self- motivated, able to work independently or as part of a team.
- Preferably with more than 2 years of experience either in home-loans related roles or in customer engagement roles
- Graduates with no working experience are welcomed to apply, comprehensive training will be provided.
Primary Location: Singapore Job: Others Organization: Consumer Secured Lending Schedule: Permanent Job Posting: 20-Feb-2023, 2:06:12 AM
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Job Detail
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Job IdJD1274124
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned