Customer Care Home Loan Retention Officer
Job Description
:
Implement Home Loans retention strategy by engaging customers over the phone with effective retention packages.
Ensure prompt turnaround for all service requests received pertaining to repricing and restructure of credit facilities.
Active follow through all service request and retain customers
Have face-to-face meeting with customers to walk through terms in Letters of Offer as and when needed
Prepare management excel reports and dashboard and any other tasks as and when assigned.
As there is emerging trend towards the use of data insights and digitalisation, there is a need to constantly leverage on technology solutions that break traditional ways. Hence one may involve in adhoc projects on process improvement or digitalisation.
Qualifications
Requirements:
Degree holder preferred
Customer oriented, strong interpersonal, written and verbal communication and sharp analytical skills
Responsible, Driven, confident, self- motivated, able to work independently or as part of a team.
Preferably with more than 2 years of experience either in home-loans related roles or in customer engagement roles
Graduates with no working experience are welcomed to apply, comprehensive training will be provided.
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Job Detail
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Job IdJD1287242
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned