Customer Care Officer ($2200 $4000/aws/vb)

Singapore, Singapore

Job Description


$4K + AWS + VB + allowance

5 working days, Mon - Fri, normal office hours

Location: Central

Responsibilities

  • Handle customer enquires channels via direct face-to-face interactions, hotline, emails and social media etc effectively.
  • Disseminate customer enquiries to appropriate sales staff for follow-up.
  • Resolve product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Provide product, delivery, membership and promotion information including solution and consultation to customer with salespersons.
  • Arrange product collection, delivery appointment, refund, product exchange and follow up.
  • Liaising with various departments to ensure customer issues are resolved in a fast and timely manner.
  • Prepare reports as required by management
  • Any other duties as assigned by the superior.
Requirements
  • Possess O level/Nitec/Higher Nitec/Diploma in Customer Service or its equivalent.
  • Minimum 2 years of relevant experience.
  • Possess excellent computer skills especially Google drives, Google sheets and internet.
  • Excellent communication and interpersonal skills
Competitive remuneration package will be offered to the shortlisted candidate.

Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.

To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.

Please connect us via LinkedIn as follows for efficient messaging:

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CAREER EDGE ASIA PTE LTD
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To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg

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More Information
  • Salary Offer $2200-$4000

Career Edge Asia

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Job Detail

  • Job Id
    JD1409388
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $2200 - 4000 per month
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned