Customer Care Officer ($2200 $4000/aws/vb)
Singapore, Singapore
Job Description
$4K + AWS + VB + allowance
5 working days, Mon - Fri, normal office hours
Location: Central
Responsibilities
- Handle customer enquires channels via direct face-to-face interactions, hotline, emails and social media etc effectively.
- Disseminate customer enquiries to appropriate sales staff for follow-up.
- Resolve product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Provide product, delivery, membership and promotion information including solution and consultation to customer with salespersons.
- Arrange product collection, delivery appointment, refund, product exchange and follow up.
- Liaising with various departments to ensure customer issues are resolved in a fast and timely manner.
- Prepare reports as required by management
- Any other duties as assigned by the superior.
- Possess O level/Nitec/Higher Nitec/Diploma in Customer Service or its equivalent.
- Minimum 2 years of relevant experience.
- Possess excellent computer skills especially Google drives, Google sheets and internet.
- Excellent communication and interpersonal skills
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
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To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
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More Information
- Salary Offer $2200-$4000
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Job Detail
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Job IdJD1409388
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2200 - 4000 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned