Customer Care Officer ( Fmcg / Customer Service)
Singapore, Singapore
Job Description
Location: Singapore
Salary: Open
Industry: Consumer Goods & Retail
Sub-industry: Food & Beverage
Function: Corporate Planning
Our Client:
RGF is representing a global FMCG brand, one of the world's leading consumer products companies with operations throughout the Americas, Europe, Asia, and Oceania. They are actively looking to hire a Customer Care Officer to join them.
The Responsibilities:
- Out-bound calls to customers to achieve the sales targets and increase customers' base
- Handle day-to-day customer issues which involves investigation and facilitating response/resolutions through phone, email, or walk-in
- Provide timely and relevant product recommendations to meet customers' needs
- Collaborate closely with other team members to support customers enquires/complaints and feedback
- Provide excellent customer service pre and post sales
- Create and update customer recodes in system
- Interact with various departments to identify and resolve problems pertaining to order, service, and delivery
- Undertakes any administration tasks or ad hoc projects as and when necessary
- Minimum 'O' Level holder with 2-3 years' relevant experience in customer service or call centre environment
- Proficient in Microsoft Office applications
- Ability to multitask and work in a fast-paced environment
- Resilience, process excellent communication and interpersonal skills
- Team player and able to work independently with little supervision
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Job Detail
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Job IdJD1015975
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned