Job Description

About QuadX
Launched in 2015, QuadX is the leading Experience Innovator in the country, specializing in cross-border digital logistics and e-commerce payment processing. QuadX is the company behind the following digital platforms: ShippingCart (cross-border shipping service for products from the US and UK to the PH and Malaysia), Gogo Xpress (online payment and delivery tool for social sellers), and XPay (upcoming e-payment solutions).
QuadX is driven to make ecommerce and business building as simple as clicking a trackpad. To make shopping less about lines and more about enjoying. To take the anxiety out of payment and delivery and make the world both marketplace and playground. We reinvent experiences and open new doors. And we invest in the data and technology to power that vision.
Here at QuadX, we’re exposing casual sellers to bigger audiences. We’re giving tools for the Social Seller to transform her hobby into a business, his passion into enterprise. We’re giving every Filipino a chance to seize a share of the future.
We are QuadX. And we’re in the business of building Futurepreneurs.
About the Role
QuadX’s Customer Care Team works to delight customers and contribute to QuadX’s mission. We are seeking an experienced Customer Care Officer to join our Customer Care Team based in Makati City to be a solution specialist of our customers. He or she will be responsible for managing and resolving customer queries and concerns in a timely manner.
What You’ll Do

• Efficiently manage concerns received from customers via multiple channels (email, FB, chat, phone, others) across all Products within defined SLA
• Perform proactive calls to resolve issues more efficiently
• Participate in team or departmental projects to improve overall customer experience & team/departmental SLAs; others as assigned by immediate superior

What You’ll Need

• College graduate of any course
• At least 2 years - experience handling similar work in a fast moving and service driven environment
• Tech savvy and very proficient in Microsoft Office
• Very good communication skills (written or oral); Excellent English communication skills for GGX
• Very good comprehension, troubleshooting and analytical skills; with very strong EQ
• Willing to be assigned in morning shift up to 9pm and on weekends
• Experience in Logistics or call center in similar mode of operation is required

About the Team QuadX Customer Care Team is the customer service function in QuadX dedicated to handle and resolve customer concerns. We serve as the mediators between the customers and different QuadX functions and partners. We work to delight customers and contribute to QuadX’s mission.
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