Customer Care Officer
Singapore, Singapore
Job Description
Customer Care Officer
Date: 05-Jul-2022 Location: Singapore, Singapore Company: Singtel Group
At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.
What will your typical day look like?
- Provide quality customer service to Singtel customers & related working partners over the phone.
- Proactively promote Singtel products and services whenever possible.
- Remain up to date with the latest information that impacts the delivery of service to customers.
- Demonstrate effective verbal communication skills when interacting at all levels.
- Demonstrate superior telephone techniques that meet the quality assurance standards.
- Listen, probe and question in order to clarify and understand customer needs.
- Follow-up on complex cases to ensure customer satisfaction.
- Email user guides, brochures to customer upon request.
- Work effectively with a variety of situations, individuals and groups.
Is this you?
- Min. Diploma or GCE O level Pass & credit in English
- Min 1 to 2 years of experience in customer service environment, bonus if have call centre experience.
- Computer literacy (Email & MS applications)
- Customer-oriented with good interpersonal and communication skills
- Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products.
- Pleasant disposition and personality
- Highly adaptable to a fast-paced and dynamic environment
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
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Job Detail
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Job IdJD1055719
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned