Customer Care Officer
Job Description
Job Responsibilities: Responsible for day to day operation of a Call Centre and perform follow up action when required Provide accurate information to policyholders/clients in relation to their policies Address policyholders/clients enquiries via email/phone/social channels Support and collaborate with hospital call centre to provide seamless one stop service Close working relationship with Claims and Clinic Management and related teams to ensure seamless coordination of patient care Ability to handle incoming and outgoing voice-based telecommunication in the call centre Prepare and compile reports Adhere to all company policies, procedures and business ethics codes Keep up to date with products, services and procedures in the organisation and department Drive positive customer experience Perform ad-hoc duties assigned by supervisorJob Requirements: Diploma in any discipline At least 2 years of relevant customer service/call centre experience Polite, tactful and friendly Open to work shifts Good communication skills and takes initiative Able to work well independently and in teamsOnly shortlisted candidates will be notified
Not Specified
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Job Detail
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Job IdJD1016153
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned