Customer Care Officer

Singapore, Singapore

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Timings -8:30 AM to 9:00 PM Monday to Sunday (include Public Holiday)Working Hour-
4 Weekdays + 1 Saturday or Sunday, Location - Bedok

Answering incoming calls and making outbound calls to customers.
Manage incoming emails.
Provide Live-Chat support.
Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
Ensuring accurate and complete documentation of customer interactions and transactions in the system.
Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

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