Customer Care & Programme Support (outram Park)
Singapore, Singapore
Job Description
Job Scope:Customer Care Ops
- Ensure quality and adherence to SOPs for case escalation and case management for Integrated programmes
- Update and enhance current SOP to enhance workflow, increase efficiency and improve customer satisfaction
- Assist in training and upskilling of client appointed centres and contact centre provisioned for Integrated programmes
- Measure and monitor customer satisfaction for escalated cases
- Coordination of regular meeting with stakeholders
- Assist to investigate and monitor status of key cases to ensure customer satisfaction.
- Engage with internal stakeholders on review of programme improvements for better customer experience
- You may be assigned to other adhoc duties by the department. This may include supporting other administrative work.
- Good excel skills
- Customer care work experience
- Fresh graduate / with relevant work experience are welcome
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Job Detail
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Job IdJD1493968
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$13 - 17 per hour
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned