Job Description

This role will be responding to customer inquiries from all the company's businesses under the via Zendesk. Always ensuring that the customer's journey is one that our customers will brag about to everyone they know.Duties and Responsibilities:
? Communicating with customers by email, social media, chat, and phone
? Empathizing with and prioritizing customer needs
? Resolving issues and setting clear and appropriate expectations with customers
? Meeting and exceeding Artica Customer Service SLAs and KPIs
? Clearly understanding and responding empathetically to the issues that customers present
? Consistently executes a grammatically correct, concise, and accurate written or oral response to customers
? Approaching problems logically and with good judgment to ensure the appropriate customer outcome
? Making quick and effective decisions on behalf of the customer, while adhering to Artica protocol
? Setting up customer return requests and replacement orders
? Some of our products require installation or assembly, so the ability to troubleshoot and provide clear and easy to follow technical assistance is essentialPreferred Qualifications
? 3 + years of previous Customer Service Experience
? Must have Zendesk experience
? Must have previous experience responding to Social Media posts and direct messages-Facebook, Instagram, and Twitter
? Experience with Windows Operating Systems, Microsoft Office 365, Google Workspace
? Comfortable using multiple web browsers and apps, window navigation, and instant messenger tools simultaneously
? Operates under self-direction; utilizes the training documentation provided to resource resolutions
? Superior written and oral communications
? Experience prioritizing tasks and time to ensure efficiency
? Demonstrates integrity and has a track record of earning a customer's trust
? Proven success in a fast-paced support environment
? Previous CRM experience - we use NetSuite/OracleJob Types: Full-time, Fresh graduateSalary: Up to Php35,000.00 per monthBenefits:

• Paid training
• Work from home

• 8 hour shift

• 13th month salary

• Customer Care Specialist: 1 year (Preferred)
• Zendesk: 1 year (Preferred)
• Microsoft Office 365 & Google Workspace: 1 year (Preferred)