Job Description

You will handle phone calls, email enquiries from public and also handle walk-in customers to carry out the full spectrum of customer service duties.

Customer engagement such as:

• Handle phone calls, email and walk-in queries or feedback from tenderers pertaining to tender/renewal/assignment & transfer of stalls
• Attend to other tasks relating to market and hawker stalls tender/renewal/change of trade/assignment & transfer of stalls
• Engage and follow up with customers to complete signing of Tenancy Agreements and collection of stall keys
• Handle queries or feedback from customers pertaining to signing of Tenancy Agreements
• Engage customers to equip with basic digital skills such as creation of email accounts and Singpass login.

Administrative duties such as:

• Verify signed Tenancy Agreements to ensure signatories are in order.
• Collate information and prepare statistics to track the progress of signing of Tenancy Agreements and Tender of stalls applications
• Other duties to be assigned relating to the signing of Tenancy Agreements and Tender of stalls

Job Requirements:

• Diploma
• 1-2 years of relevant working experience
• Proficient in Microsoft Office Suite and computer skills
• Service orientated
• Pleasant disposition and positive attitude
• Meticulous with an eye for detail
• Able to multi-task
• Good interpersonal and communication skills
• Good team player, highly self-motivated, resourceful and pro-active
• Handle customers\xe2\x80\x99 requests and enquiries in a professional and timely manner
• Experience in frontline Customer Service will be an added advantage

Salary: $12.00 per hour

Contract Period: 8-months

Location: Toa Payoh

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