Customer Engagement Manager
Singapore, Singapore
Job Description
Responsibilities:
- Lead school teams to achieve enrollment and revenue targets.
- Ensure effective execution of tactical plans and activities at branch levels.
- Ensure compliance with policies, procedures, and workflow systems for efficient operation control across music schools.
- Guide school leaders in daily operations, provide training and development, and evaluate their performance.
- Collaborate with Music Professionals for teacher allocation and management.
- Enhance the efficient use of studio resources at all branches.
- Manage CRM activities, including tracking and monitoring customer leads and interactions at branch levels.
- Assess customer service levels at branches periodically, collaborate with school leaders to implement staff training initiatives to improve customer service.
- Undertake curriculum and administrative projects and assist in organizing concerts and festivals as needed.
- Minimum Diploma in Marketing or equivalent
- 5 years\xe2\x80\x99 experience in similar function, preferably in an enrichment center setting
- Good stakeholder management skills
- Possess good communication skills both spoken and written
EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)We regret that only shortlisted candidates will be notified.By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
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Job Detail
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Job IdJD1441842
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned