Customer Engagement Manager, Subscriber Experience
Toa Payoh, Singapore, Singapore
Job Description
- Identifying customers' needs and recommending new products that will be of interest to them to increase engagement
- Manage the onboarding journey of customers across all products
- Use analytics and data to provide in-depth and insightful reports to communicate key metrics and findings
- Interact with the customers regularly to collect reviews and conduct feedback to know more how and why they use the products
- Work closely with other division's stakeholders to develop engagement strategies
- Conceptualise and create marketing plans to introduce new products' features
- Establish best practices and provide advice on how to improve customer engagement and identify areas of improvement
- Analyse which platforms would be best for engaging and retaining customers
- Bachelor's Degree
- At least 5 years of related experience
- Strong writing and editing skills with keen attention to detail
- Knowledge of CRM systems (Salesforce / Servicenow), Google Analytics, Tableau and Email marketing systems
- Experience in extrapolating data and translating them to findings and insights
- Excellent stakeholders and project management skills
- Strong strategic thinker, results oriented and great team player
#LI-GS1
Job Type: Permanent / Full Time
SPH Media's mission is to be the trusted source of news on Singapore and Asia, to represent the communities that make up Singapore, and to connect them to the world. It has several business segments in the media industry, including the publishing of newspapers, magazines, and books in both print and digital editions. It also owns and operates other businesses including radio stations and outdoor media. For more information on SPH Media Trust, please visit www.sph.com.sg.
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Job Detail
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Job IdJD1217002
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationToa Payoh, Singapore, Singapore
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EducationNot mentioned