Job Description

Commerce and Industrial
07 February 2023

Offered Salary

Salary will commensurate with relevant experience

Experience

7 - 10 years

Qualifications

Bachelor\'s Degree

Location

Singapore, Singapore

SUMMARY

To provide excellent customer service and promote this idea throughout the organization. The goal is to
keep the department running in an efficient and profitable manner, to increase customer satisfaction,
loyalty, and retention, and to meet their expectations.

THE ROLE

Improve customer service experience, create engaged customers, and facilitate organic growth
Take ownership of customers\xe2\x80\x99 issues and follow problems through to resolution
Set a clear mission and deploy strategies focused toward that mission
Develop service procedures, policies, and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of the industry\xe2\x80\x99s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities

REQUIREMENTS

Bachelor Degree in Business Administration or related field with 7 to 10 years of related working experience
Proven working experience as a Customer Service Manager, working experience within the semiconductor field is a must.
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Working knowledge of customer service software, databases, and tools
Awareness of the industry\xe2\x80\x99s latest technology trends and applications
Ability to think strategically and lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation