Job Description

Customer Experience Agent - Logistics and Services is responsible for operational activities related to documentation, customer relation, carrier systems updates, job costing operation

This role is required to ensure consistent end-to-end delivery of SCM Operations and cooperate with internal & external in a professional and efficient manner.
We Offer
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Key Responsibilities

• Customer’s business acumen and ability to know what factors drives the decision making.
• Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions
• Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
• Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
• Execute cost saving plans in line with procurement logic to deliver a consistently deflationary cost profile while maintaining excellent standards of safety and reliability, including efficient planning and triangulation
• Proactively track shipments and notify customers of relevant deviations from the transport plan (ocean and inland), including potential solutions or alternatives.
• Improve the asset utilization of key transport modes including contracted rail and truck networks
• Build strong and collaborative relationship with both established and new vendors
• Willingness to go the extra mile towards the customers & with focus on providing solutions.
• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
• Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
• Be fully responsible for customer satisfaction across Maersk product offering (own customers).

• Excellent Stakeholder management, interpersonal, and communication skills
• Energetic, Well-organized, and Self-Initiated
• Analytical and problem-solving skills
• Good Process understanding & digital proficiency
• Ability to work under pressure keeping quality in focus
• Strong execution mindset
• Strong Cost conscious and optimization mindset
• A change agent, always ready to try new initiatives
• Able to work independently and also a team player
• Exhibit professionalism and friendliness
• Willingness to learn new knowledges
• Timeliness in completing assignments
• Result oriented with Teamwork – Ability to deliver successful result through teamwork with self-initiative