Appetizer
The Customer Experience Agent is responsible for owning/managing the customer experience of his/her customers as well as executing the shipment arrangement from customer booking, coordinating to vendors for relevant modalities such as ocean vessel movement, truck, and documentation. On the customer service initiative, the person is responsible for identifying issues proactively, build strong relationship with customers and identify solution which benefit both Maersk and customer.
The Customer Experience Agent will be based in Paya Lebar, Singapore.
We Offer
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Key Responsibilities
CX agent is responsible for below scope, but not limited to:
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