Job Description

Customer Experience and Retentions Representative (Retentions Specialist)To be successful, candidates must:

• 1+ years' experience as a retentions or sales representative or accumulated years in

experience

• Demonstrated track record of meeting and exceeding quota or set metrics
• Strong time management, interpersonal, conflict resolution, and collaborative selling or

retention skills

• Results-oriented representative who is dynamic and with keen attention to details
• B2B selling / Software / SaaS experience preferred
• Adequate knowledge about Cloud-Based applications, VOIP, PBx, Telephony and UCaaS
• Strong business acumen is a must, experience with Small Business end customers is a

plus

• BS/BA or equivalent education and relevant experience
• Excellent customer service orientation, face-to-face and on the phone
• Excellent oral and written communication skills including listening and presentation skills
• Strong interpersonal skills, ability to convey and relate ideas to others
• Can make critical decisions that is both legal, moral and ethical with very little supervision
• Ability to learn and adapt quickly
• Self Starter with a history of great decision making, planning, and execution to results
• Ability to excel in a team-oriented, collaborative, and fast-paced environment
• Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
• Vibrant and energetic attitude, willingness to perform and get things done while having

fun

• Applicants must be willing to work in Mandaluyong City.

Duties and responsibilities:

• Attend to all the customers ask and concerns on a timely manner
• Formulate and ask relevant and important questions
• Pacify customers and be proactive in solving customers issues
• Make critical decisions that is both a win for the business and the customer
• Empathize with the customer, listen attentively and able to offer necessary appeasement

to address the reason for cancellation or downgrade

• Keenly document the transaction and customer interaction using the approved tools

provided by the company

• Provide the best customer experience by means of naturally gravitating to resolve the

presented issue (cancel or downgrade or just plain feedback) without prejudice to the
customer's manner of expression in relaying the message

• Collaborate with other teams, segments or business units to apply apt solution to the

customers reason for engaging CERT

• Accomplishes all assigned task and responsibilities morally, legally and ethically
• Follow set processes, protocols, company rules and team/segment house rules including

but not limited to established and implied procedures

• Apply the highest form of integrity-based decision making, documenting and credit

declaration both overt and personalNice-To-Have: 1. Resume or curriculum vitae that has full disclosure of past work experiences, with tenure,
job description and primary responsibilities
2. Willing to work in a dynamic, fast paced and ever-changing environmentWhat we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)

• Work from home temporarily until further notice
• Comprehensive HMO package (medical and dental)
• Personal Time Off Leaves
• Employee Assistance and Wellness Programs

Job Types: Full-time, PermanentSalary: Php40,000.00 - Php55,000.00 per monthBenefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Work from home

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Performance bonus

Ability to commute/relocate:

• Work at Home: Reliably commute or planning to relocate before starting work (Required)