Job Description

About the team you are joining

Reporting to the Regional Director, Airports & External Relations (Asia-Pacific), the incumbent will be responsible for delivering Customer Experience and Facilitation priorities for the region. These will primarily include leading the Passenger Facilitation, Border Control and Contactless Travel agenda for the region, delivering on IATA campaigns, and providing regional input into the global Customer Experience and Facilitation priorities. The Regional Manager will also be assigned additional responsibilities based on the wider IATA initiatives and Asia-Pacific targets.

What your day would be like

• Lead strategic plans to implement IATA\xe2\x80\x99s priorities on Customer Experience for the region which include OneID, Passenger Facilitation and Data (API/PNR) and other Passenger experience related initiatives;
• Ensure close communication with Border Control authorities on border measures and health restrictions and coordinate IATA actions and responses;
• Provide Aviation Customer Experience leadership to the airline community in the region;
• Represent IATA at Regional and Global conferences and events;
• Work closely with Member airlines, airports and with internal colleagues (country offices, regional and HQ) to ensure coordinated, coherent campaign strategies and implementation;
• Support team efforts to continuously improve, develop new skills, tools, and processes, enhance communications and reporting, etc.; and
• Any other duties and responsibilities as may be assigned by Regional Director from time to time.

We would love to hear from you if

• You have a university degree in Economics, Accounting, Political Science, or another relevant field;
• At least 10 years of aviation experience, with a minimum 5 years\xe2\x80\x99 experience in passenger processes at airports, especially in the areas of ICAO guidance, current industry and technology trends like biometrics, and airport and airline procedures;
• Asia-Pacific experience and familiarity with key aviation stakeholders in the region;
• Strong and proven negotiating and lobby/influencing skills;
• Strong analytical and logical ability;
• Diplomacy for dealing with high-level government contacts, senior management in industry, etc.;
• Organizational and personal skills to deal with many unrelated matters concurrently;
• High level of competence in use of standard office automation systems;
• Strong communication skills, both oral and written; and
• Excellent command of written and spoken English, other languages would be an asset.