Job Description

This is a hands-on technical role, measuring the levels of customer to support improving product sales and overall business performance. The ideal candidate will have expertise in data analyst tools to analyze customers’ feedback, determine their satisfaction and interpret the results. These results will be critical in designing campaigns to Inform strategy to drive increase in acquisition, retention, incremental revenue & share of the consumer ‘wallet’. Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology. Chevron is accepting online applications for the Customer Experience Data Analyst position. Responsibilities for this position may include but are not limited to:

• Use analytics tools to measure the effectiveness of audience growth strategies and identify user trends
• Make recommendations on segmentation, profiling and engagement
• Utilize analytics tools (Google Analytics, Google Tag Manager, Tableau CRM) to capture campaign & ongoing engagement data visualizations
• Resolve business associated challenges by performing audit on data for ‘digital briefs’
• Acquire data from (primary or secondary) data sources and build and maintain “campaign” analytics dashboards
• Utilize SQL to store, process and handle and analyze structured data
• Partner with Audience Specialist for data stewardship
• Provide support to all data analysis for overall Marketing performance measurement (ROI)
• Identify new process or areas for improvement opportunities

Required Qualifications:

• Bachelor’s degree or higher in business or other relevant fields
• 4+ years of marketing operations experience
• Experience working in a global operations organization
• Strong skills with the ability to analyze, organize, collect and disseminate data with accuracy
• Technical knowledge in database design, data models, data mining and segmentation techniques using SQL

Preferred Qualifications:

• Bachelor's degree with an emphasis on statistical and analytical skills, such as math or computer science
• Tableau Certified Data Analyst Certification

Working with us
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
Benefits

• Competitive salary
• Allowances, medical and optical reimbursements
• Health care coverage for you and your eligible dependents
• Robust employee centred programs for health and wellness
• Time-off to promote healthy work-life balance or to care for your family
• Annual corporate incentive bonus when the company meets established goals
• Recognition & awards program
• Long-term savings plan
• Life insurance
• Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
• Hybrid work model - work remotely from home several days a week

Chevron participates in E-Verify in certain locations as required by law.