Job Description

Ksisters is a fast growing K-beauty and K-lifestyle ecommerce based in Singapore - . We are seeking a qualified candidate with strong interest in K-beauty, fashion, and lifestyle for the position of Customer Experience Executive.

In this e-commerce after-sales role, you will be the primary contact for customer inquiries about our products and brands. We are looking for a self-motivated, high EQ, positive, and team player who can work effectively in a fast-paced environment.

Responsibilities

• Attend to customers\xe2\x80\x99 enquiries and follow-up on requests through phone call, email, social media platforms. e.g. handle exchanges/returns by collaborating with other departments
• Liaise with our logistics partners to ensure smooth product delivery.
• Improve customer experience by sharing customer insights internally e.g. customer\xe2\x80\x99s feedback on products
• Handle operation duties as designated e.g. support popup store or vip event

• Minimum Diploma in any discipline (taken in English).
• Minimum of 1-year experience in customer service for an e-commerce business, preferably in beauty and fashion (preferred)
• Singaporean or Singapore PR.
• Capable to learn quickly our online solutions for customer support and social media
• Must be a service-oriented person with good Interpersonal skills, written and verbal communication skills and phone etiquette.
• Able to manage multi-tasking in tight deadlines and cross-functional team communications

• Performance bonus
• Weekly 3 days Work From Home
• Meal allowance

Ksisters