Customer Experience Executive
Singapore, SG, Singapore
Job Description
We are seeking a warm, proactive
Customer Experience Executive
to ensure that every customer interaction is smooth, meaningful and memorable. You'll be on the front line helping clients with inquiries, support and post-sale service.Responsibilities
Respond promptly to customer queries via phone, email and chat Resolve service issues with empathy and professionalism Guide customers on product usage, features or returns Record and report recurring issues to improve processes Contribute to FAQs, helpdesk articles or chatbot scripts
Requirements
Diploma/Degree in Marketing, Mass Communication or a related field 1-2 years experience in customer service or support roles preferred Excellent communication, patience and listening skills Tech-savvy with ability to quickly learn service platforms Strong organisational skills and attention to detail Experience with CRM, helpdesk or ticketing systems is a plus
Benefits
Career growth toward Customer Success or Service Ops Cross-training in communication and conflict resolution Employee feedback taken seriously and acted upon Rewards for service excellence
Job Types: Full-time, Permanent, Fresh graduate
Pay: $3,000.00 - $4,000.00 per month
Benefits:
Health insurance Professional development
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1669919
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationSingapore, SG, Singapore
-
EducationNot mentioned