Customer Experience / Program Specialist
Singapore, Singapore
Job Description
This position will be responsible for managing overall activities and programs for the Customer Experience Center with the client, providing the best brand experience to customers through high-quality customer service.
Responsibilities:
- Manage overall activities and programs for the Center.
- Optimize user experience and identify improvements.
- Manage and work closely with operators of experiential activities and programs.
- Management of online reservation system.
- Manage manpower and logistical support for the activities and programs held.
- Address customers\' inquiries, feedback, complaints.
- Monitor KPIs, data analysis and increase overall performance of the center. monitor KPIs, data analysis and increase overall performance of the center.
- Lead and ensure all procedures and guidelines are met according to standards.
- Inventory management, serviceability of equipment, repairs, troubleshooting.
- Work closely with other departments to fulfil needs and requirements for any ad-hoc activations within the center.
- Minimum Bachelor\'s Degree with at least 3 years of experience from either hospitality, retail, event or marketing industry.
- Experience in handling reservations or bookings systems.
- Excellent knowledge of end-to-end customer journey and customer satisfaction metrics.
- Excellent communication and presentation skills for customer engagements.
- Experience in event management or retail marketing would be beneficial.
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Job Detail
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Job IdJD1366181
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$4500 - 6000 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned