Job Description

If you make hearts beat faster, your own has to be in the right place.

Customer Experience Specialist (Interaction Centre)

• Code number: J000002219
• Entry level: Professionals
• Location: Singapore
• Organization: Porsche Singapore Pte. Ltd.

TasksTasks

Porsche Singapore is offering a vacancy as Customer Experience Specialist within its Marketing team.
Tasks

• Handle online chat and social media queries, inbound and outbound calls and respond to customer emails
• Deliver a professional, prompt and best-in-class service experience to customers to create excitement and build trust to achieve the team-based customer satisfaction targets
• Investigate complex cases or complaints submitted by clients and provide solutions to the cases/complaints
• Secure handling of IT systems and maintenance of customer records in the Customer Relationship Management database
• Support campaigns through data extraction, segmentation and qualification
• Identify and analyse market needs and provide regular reports on customer insights, campaign performance and case resolutions to internal stakeholders to ensure retention and growth of business

QualificationsQualifications

• At least 2 years of working experience preferably in a customer service role
• Excellent verbal, written and interpersonal communication skills and telephone etiquette
• Proficient in Microsoft Office applications
• Ability to perform rotating shift work including public holiday and weekend shifts

At a GlanceAt a Glance

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. \xe2\x80\x9cIn the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.\xe2\x80\x9d With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond \xe2\x80\x93 to be the brand for those who follow their dreams. Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to conceive new customer-centric experiences, integrating digital solutions and transforming brand experiences in Singapore from 2023 onwards. Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

ContactContact

Contact Porsche Singapore Pte. Ltd. 20 McCallum Street #12-01 Tokio Marine Centre Singapore 069046 Email: hr@porsche-ap.com



Apply now at: https://apply.workable.com/j/621D990C74: https://apply.workable.com/j/621D990C74
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