Job Description

Be the lynchpin in the team that propels Agilent forward. In our organization, where altitude is combined with critical thinking and tenacity, you will overcome headwinds with laser-focused determination. Hone your skills in Account Management, Customer Relationship Management and Project Management. Poise yourself for the next level of your career. Be the Go-To person that delivers Trusted Answers in a dynamic and forward-looking organization. You will make a difference in the lives of millions of people through your work at Agilent. Responsibilities

• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post sales functions via calls and emails.
• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical.
• Coordinate and is responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with Agilent\xe2\x80\x99s policies, processes and legal requirements.
• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
• Keep up to date on sales discount and marketing, promotional programs and to administer these accordingly.
• Responsible for customer\xe2\x80\x99s journey and manage sensitive issues with poise and professionalism, escalate when necessary.
• Provide support in business projects related to process improvement, customer experience, etc.
• Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross functional teams within Agilent to achieve goals as needed.
• Perform miscellaneous duties and projects as assigned.

Key Deliverables:

• Effective customer account management and deliver an outstanding customer experience.
• Understand and resolve customers\' concerns by applying appropriate skills and meet customers requirements in an effective way.
• Timely response to internal and external customers\' enquiries and emails.
• Accurate and timely processing of orders within turnaround time.
• Ensure orders are aligned with company policies and processes and international compliance and legal requirements.
• Prompt follow-up on order management to ensure revenue recognition.
• Keep customers informed about order status.
• Maintain post order entry responsibilities using control-related reporting to ensure compliance.
• Consistent contribution to achieve department key performance indicators.
• Maintain amicable work atmosphere by communicating and acting in a collaborative manner with stakeholders to resolve customers\' issues and deliver trusted answers.

The above duties and responsibilities are intended to describe the general nature of working being done by this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position. Other duties may be assigned, as business needs dictate.

Qualifications

• Bachelor\'s or Master\'s Degree or equivalent education in any field.
• 3 years of relevant work experience in customer service operations or order processing handling Australia and/or New Zealand customers / market.
• Excellent interpersonal communication skills, both written and verbal in English.
• Proficiency in MS Office - Word, Excel, PowerPoint
• Knowledge in ERP system, preferably with SAP.
• Highly organized with ability to prioritize among competing tasks in a fast-paced and culturally diverse environment.
• Ability to handle multiple projects and still maintain daily responsibilities.
• Excellent phone skills with capability to handle high call volumes.
• A people person - Diplomatic, collaborative and demonstrates good teamwork; skilled in building and maintaining relationships within the team and with cross-functional teams.
• Goal-oriented and driven individual who can focus and motivate others to meet business objectives and take initiative and ownership.
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Good analytical and problem solving skills to make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes.
• Knowledge of Ecommerce and digitalization capabilities would be an added advantage.
• Equipped with business sense and curiosity to learn
• Ability to work extended shift when necessary, especially on the last few business days of the month.
• Able to support Working hours (observe AUS / NZ hours): 6.30am - 3.30pm; 5.30am - 2.30pm during Daylight Saving Time.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please see all of our notices for EEO below.

Option to Work Remote

Travel Required

Shift

Day

Duration

No End Date

Job Function

Customer Service