Job Description

\xe2\x80\x8bSenior Customer Program Manager
Req ID: 115844
Remote Position: Yes
Region: Asia
Country: Singapore
State/Province: Woodlands

Summary:
For customer accounts in the range of $50 to 150 MM or more the program manager acts as the primary interface to the customer for the purpose of managing specific programs and projects on behalf of the customer account to achieve the planned revenue and profits. The main areas of responsibility are Program Management, Cost and P&L mgmt., Business Development, Pricing/Bid development, Development support, NPI coordination, Customer Satisfaction, Customer Business Processes set up , Communications Management and performance reporting and planning. The program manager is key team leader for the customer account and coordinates the teams interface with the customer and other internal Celestica groups such as Marketing, Sales, Finance, Mfg. etc
Provides DL&IL supervision to subordinate managers and employees performing diverse roles within large sites. This includes establishing 3-5 year plans/objectives, & developing policies for the function/unit. Accountable for projects/programs on a multi-functional, national/regional basis. Work is guided by broad site objectives & corporate policy. Work requires developing solutions, precedents, and/or policies. Receives assignments in the form of objectives & sets goals to achieve objectives. Establishes long-term plans/objectives & recommends changes to policies. Develops department budgets & goals. Erroneous decisions or failure to achieve goals results in critical delay in schedules &/or unit operation & may also have a company-wide effect. Provides direct supervision to others, or indirect through subordinate supervisors, & coordinates the activities of a section or department with responsibility for results in terms of costs, methods, & employees. Reviews employees\' performance & recommends employee compensation; coaches for improved performance & disciplines as necessary. Provides final approval for subordinate managers/supervisors\' salary & performance recommendations. Builds cross-functional relationships where persuasive skills, negotiation skills, & considerable tact are required to gain support. Interacts regularly with senior management or exec levels on matters concerning several functional areas, divisions &/or customers. Maintains positive relationships with key customers, suppliers, etc.,who have a significant impact on the success of the organization.

Detailed Description:

• Performs tasks such as, but not limited to the following:
• Acts as the primary interface between the customer & the company for managing specific programs to achieve planned revenue & profits for smaller customer accounts.
• Works as a member of teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time & that projects/programs are on schedule.
• Manage a site-to-site transfer of multiple programs spanning between 1 to 1.5 years.
• Ability to work with multiple sites across geos and time zone
• Projects/programs include: MRP volumes & commitments, new product development support, manufacturing readiness reviews & contract execution.
• Coordinates & hosts regular program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs.
• With guidance from more experienced team members, manages current & planned programs to achieve planned revenue.
• Develops plans to meet commitments & schedules for customers.
• Develops action plans to correct out-of-plan conditions. Communicates frequently with customers to help ensure satisfaction with the company & the products.
• Solicits performance feedback & communicates information to internal teams & departments. Prepares, distributes & analyzes customer surveys & self-assessments.
• Receives & resolves customer issues & complaints. Acts as a customer advocate to drive prioritization of projects & responses to problems/issues.
• Manages customer account profitability. Participates in forecasting & planning & monitoring of efficiency & execution of account strategies.
• Participates in the pricing/bid preparation process & contract development & management
• Works with cost ENG,FIN & SCM staff to coordinate efforts to analyze costs & price variances.
• Monitors the impact on inventory of order changes & establishes procedures & charges to the customers.
• Provides performance reporting & analysis for monthly OPS Reviews & quarterly Customer Performance Reviews.
• Collects information pertaining to inventory, revenue forecasting, expenses, financial profitability & customer satisfaction.
• Analyzes performance relative to targets.
• Develops & implements plans to address problem areas.
• Supports account planning, strategy development & sales.
• Works with sales,BD,FIN&cust.to understand the customer needs & develop proposals to meet those needs & achieve company objectives.
• Participates in contract negotiations & helps develop long-term agreements on processes, charges, etc.
• Plays a key role in develop account sales strategies & in this capacity works directly with sales & marketing to implement with the customer.
• Responsible for coordinating & managing the activities of a New Products Administrator supporting new products/programs & develop projects

Knowledge/Skills/Competencies:

• Site product transfer experience
• Experience in working with multiple sites
• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up ( Value add and Materials )
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Physical Demands:

• Duties of this position are performed in a normal office, and remote environment.
• International travel will be required
• Multi-time zone support will be required
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience:

• Nine plus years of relevant experience

Typical Education:

• Bachelor\'s degree in related field, or consideration of an equivalent combination of education and experience.
• Electrical engineering / mechanical engineering background preferred
• Educational Requirements may vary by Geography

Notes:
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:

Celestica (NYSE, TSX: CLS) enables the world\'s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Celestica