Customer Relation Executive
Job Description
Job Purpose and Impact The Customer Relations Executive will execute a limited scale of customer service activities for Aalst Chocaolate . In this role, you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues.
The role will be based at the plant location in Tuas (west of Singapore).
Key Accountabilities Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures. Participate in executing customer service strategies. Inform customers about order status, invoices and other standard information needed to complete the sale. Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management. Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff. Other duties as assigned
Qualifications Minimum Qualifications High school diploma, secondary education level or equivalent Minimum of four years of related work experience Other minimum qualifications may apply
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Job Detail
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Job IdJD1310770
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned