Customer Relation Officer (call Centre) 2163

Singapore, Singapore
RK RECRUITMENT PTE. LTD.
326 Current Jobs Openings
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Job Description


Benefits Working Hours: Shift work (including weekend) Salary: Up to $2,700 + Allowance + AWS + VB Location: Tanjong Pagar

s:

  • Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
  • Understand customer\xe2\x80\x99s needs and provide quick, accurate and satisfactory answers to their queries
  • Type of calls consist and not limiting to:
    a. Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
    b. Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
    c. Point to point enquiries from customer
    d. SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)
    e. Perform out bound calls to customers who leave callback
  • Ensure proper recording of conversation with customer in the call centre system
  • Meet/exceed all individual and team key performance indicators (KPI) set by the management
  • Maintain a positive and helpful approach in interactions with all customers
  • Able to work during weekend and perform OT when necessary
  • Other ad hoc duties as assigned by Team Leaders or Supervisors
Additional Requirements:
  • Have previous experience in call centre is highly preferred or customer service experience
  • A team player with good interpersonal and communications skills
  • Self-motivated and able to work independently with minimal supervision
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*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280 Choo Tuong Kee| EA Personnel No.: R22110936

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Job Detail

  • Job Id
    JD1270049
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned
 
 
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