Job Description

The CRE is responsible for providing a customer-centric, productive and motivating working environment and addressing any issues/disputes from customers or clients. As a CRE, his/her key roles involved timely communications with customers either via phone, email or mobile messages, or face-to-face in relation to our transport services. JOB DESCRIPTION

• To deliver exceptionally high standard of customer service to prospects and existing clients

• Engage customers actively by identifying their needs and making relevant recommendations

• Manage customers feedback/complaints/enquires in a timely manner, including investigations, service recovery and related data entry for reporting purposes

• Tabulation and analysis of data to determine the performance of customer relations

• Maintain and update parents/company’s particular in database and system

• Ensure compliance to prevailing SOPs for workplace safety, child safeguarding and related school and Company’s policy

• Work with school administrators to document and manage all pastoral management issues

• Coordinate and follow up on daily operational contingencies effectively

• To cover duties when operations colleague is unavailable

• At least Two (2) years of working experience in a related field is required for this position
• O or A Levels or Diploma Holder in Hospitality, customer service or business administration or related studies
• Preferably experienced candidates that specializes in Customer Service or equivalent
• Possess good customer service skills, has a sense of urgency and a positive attitude in work
• Must be able to work independently and under pressure in a fast paced work environment
• Knowledge in using MS office programs such as outlook, MS Excel and MS Words
• Excellent oral communication in English language, strong interpersonal and active listening skills

• Non peak period: 8.30am to 5.30pm