Customer Relations Executive

Singapore, Singapore

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JOB DESCRIPTION:

To deliver exceptionally high standard of customer service to prospects and existing clients

Engage customers actively by identifying their needs and making relevant recommendations

Manage customers feedback/complaints/enquires in a timely manner, including investigations, service recovery and related data entry for reporting purposes

Tabulation and analysis of data to determine the performance of customer relations

Maintain and update parents/students/company\xe2\x80\x99s particular in database and system

Ensure compliance to prevailing SOPs for workplace safety, child safeguarding and related school and Company\xe2\x80\x99s policy

REQUIREMENTS:

At least Two (2) years of working experience in a related field is required for this position
O or A Levels or Diploma Holder in Hospitality, customer service or business administration or related studies
Preferably experienced candidates that specializes in Customer Service or equivalent
Possess good customer service skills, has a sense of urgency and a positive attitude in work
Must be able to work independently and under pressure in a fast paced work environment
Knowledge in using MS office programs such as outlook, MS Excel and MS Words
Excellent oral communication in English language, strong interpersonal and active listening skills

Working Location: Singapore American School

Working Hours: Monday to Friday, 6.30am to 5.00pm

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