Customer Relations Officer (call Centre External)

Singapore, Singapore

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Responsibilities Reporting directly to the Business Operations Supervisor, your responsibilities will include the following:

Attending to inbound calls
Attending to call back requests from customers
Ensure follow up on cases escalated
Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
Point to point enquiries from customer
Perform simple investigation for cases
Attending to emails enquiry when necessary
Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

Have previous experience in call centre is highly preferred or customer service experience
A team player with good interpersonal and communications skills
Self-motivated and able to work independently with minimal supervision
We can take fresh candidates with a diploma

Working Location:

Working Hours:

Working hours: Shift work, required to work on weekends, 8.00am \xe2\x80\x93 5.30pm / 8.30am \xe2\x80\x93 6.00pm, off on PH

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