Job Description

Customer Relations Officer - Call Centre External (contract renewable)Working Locations: Tanjong Pagar
Working Hours: Working hours: Shift work, required to work on weekends, 8.00am - 5.30pm / 8.30am - 6.00pm, off on PH
Salary Range: up to $2700 + 120 Transport Allowance +150 CRM Allowance+ AWS +VBResponsibilities\xef\xbc\x9a

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer\'s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting to
• Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
• Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
• Point to point enquiries from customer
• SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)
• Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Have previous experience in call centre is highly preferred or customer service experience

Goh Hym Yien Reg No: R24121939
The Supreme Hr Advisory Pte Ltd EA No: 14C7279Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?What\'s your expected monthly basic salary?How many years\' experience do you have as a Customer Relations Officer?Company profileThe Supreme HR Advisory4.6\xc2\xb7Human Resources & Recruitment51-100 employeesHere at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry\'s challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.Here at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry\'s challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.Company informationRegistration No.201426535WEA No.14C7279

The Supreme HR Advisory