Job Description

Job Title: Customer Relations Officer
Industry: Security / Law Enforcement
Salary: SGD 2500 - 2800
Location: South West, SingaporeAbout Company:
Our client was established in 1992 to provide comprehensive Security Management Service to corporate customers looking for a prompt, reliable and effective service provider. Today, they have more than 2000 subscribing customers including banks, retail & entertainment centre, warehouses, factories and other commercial establishments.:
- Respond to all incoming calls regarding the customers\xe2\x80\x99 issues especially relating to termination requests and turn them into contract renewal.- Answer all incoming calls promptly and effectively in an efficient and professional manner.- Document all calls and actions taken into system ensuring that all updates and amendments are accurate.- Follow through and take ownership on all queries from customer where possible.- Work towards KPI set by Leader.- Good incident knowledge in the market as a reference to overturn a termination request relating to security needs in homes and businesses.- Other ad hoc duties assigned by the companyJob Requirements:
- Having 1 - 2 years\xe2\x80\x99 relevant experience within a call center working environment in banks / telcos is preferred- Minimum Nitec in office administration- Experience with Microsoft Office and able to demonstrate diligence and meticulous traits- Possess customer centric qualities- Good interpersonal & phone communication skills.- Bilingual in English and Mandarin to liaise with Mandarin speaking account holders- Able to work unsupervised and maintain professionalism- Strong understanding how subscriber life cycle works- Passion in learning new skills, product, technical knowledge- Strong team player with strong teamwork capabilityCompensation:
- Location: Toh Guan Rd, Singapore- Working hours: Monday - Friday, 8.30 to 5.30pm- AWS- Variable bonusInterested applicants are invited to submit their resume via clicking the apply button.JointHire Singapore Pte Ltd.(EA License No.: 17C8920)
Hidetaka Yata (Registration No.: R1216038 )Job ID: 3173

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