This role will be working very closely and providing support to the A&P and Marcom team by assisting in the day-to-day administrative work and manage the Customer Service Counter, ensuring that it is well organized.

This role will be working very closely and providing support to the A&P and Marcom team by assisting in the day-to-day administrative work and manage the Customer Service Counter, ensuring that it is well organized.

Adecco is partnering with one of Singapore\'s most established property companies, with an impressive portfolio of investment and development properties. They are looking for an Senior Customer Relations Officer to join their team!

Responsibilities:
Lead the customer service team and to ensure smooth daily operations

Duty roster planning, updating, and checking of the attendance records of the customer service team

Assist in the execution of the mall\'s promotion and redemption programs, member redemptions, and sale of shopping vouchers

Handle shoppers\'/ tenants\' feedback, enquiries and complaints in a tactful and professional manner

Any other ad-hoc duties assigned by Senior Manager / Senior Executive, A&P

Requirements:
Minimum 3-4 years of customer service experience in retail, hospitality or related industry

Cheerful and pleasant personality

Good leadership and people management skills, and able to work independently

Proficient in Microsoft Office: MS Word, Excel

Able to work shifts, weekends and public holidays

Next Step:
Prepare your updated resume .

Please include detailed past working experiences in point form, an executive summary about yourself in terms of experience, expertise, key achievements & highlight and your current & expected package.

Apply through this application or send your resume to xiaoqi.xie@adecco.com and in MS Word Copy.

All shortlisted candidates will be contacted.

Xie Xiao Qi

Direct Line: 9651 3394
EA License No: 91C2918
Personnel Registration Number R23112003

Customer Service

Able to work on weekends and public holidays

Experience with planning of duty roasters