Job Description

Job BriefWe are looking for an experienced customer relationship officer to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship officer will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.To be successful as a customer relationship officer, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding customer relationship officer will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
Customer Relationship Officer Responsibilities:

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with the officer in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Customer Relationship Officer Requirements:

• A bachelor's degree in administration, business, or a related field.
• A minimum of 2 years experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.

Job Types: Full-time, PermanentBenefits:

• Company car
• Free parking
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Day shift
• Overtime

Supplemental Pay:

• 13th month salary
• Overtime pay

Ability to commute/relocate:

• Davao City: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• customer relation officer: 2 years (Preferred)

Language:

• English (Preferred)
• Tagalog (Preferred)
• Bisaya (Preferred)
• Chinese (Preferred)