Customer Relations Officer | Luxury Brand | Mon Fri
Singapore, Singapore
Job Description
Our client is a luxury brand company. They are looking for a customer relations officer.
[Job Responsibilities]
- Proactive handling of aftersales service queries from walk-in or call-in customers
- Listen and understand customers' issues /feedback on products
- Document relevant details of inquiries, comments and complaints for follow up with
- Technical team to ensure product issues are accurately identified and resolved
- Ensure each and every aftersales' customer case is thoroughly follow-through
- Manage customer disputes or dissatisfaction and ensure complicated cases are escalated to the right department or higher authority
- Deliver personalized customer experience while ensuring consistency in service standards
- Minimum GCE "O" level qualification or Higher Nitec in Service Management or related discipline
- At least 3 years of customer service experience with luxury/high-end goods
- Excellent telephone etiquette with a passion in customer service
- Team player with strong interpersonal & problem-solving skills
- Computer literate in MS applications
Benefit: Basic salary + 2months AWS
We regret that only shortlisted candidates will be contacted, thank you.
JAC Recruitment Pte. Ltd.
EA Licence Number: 90C3026
EA Personnel: R22106522
(Mun Yu Yi)
#LI-JACSG
#countrysingapore
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Job Detail
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Job IdJD1240969
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$36000 per year
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned