Customer Relations Officer
Quezon City, Philippines
Job Description
Looking for a job that offers career advancement?Apply now in one of TOP TEN Automotive Distributors here in the Philippines!The BIGGEST distributor of FOTON VEHICLES is in need of Customer Relations Officer.PRIMARY RESPONSIBILITIES :
- Acts as a singe point of contact for all customers in case of concerns received from hotline, email and social media accounts. Coordinate and endorse to Dealers and Chery Aftersales Zones Manager and ensure concern resolution.
- Creates and regularly updates database for all customer concerns received and ensure customer satisfaction.
- Contributes to CSD profitability to achieve sales targets through various service marketing activities.
- Contributes to improve customer retention.
- Improve customer service experience by providing customer feedback/comments received from CSI calls. Create engaged customers and facilitate organic growth.
- Generates monthly customer complaint monitoring report.
- 8 hour shift
- Quezon City: Reliably commute or planning to relocate before starting work (Required)
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Job Detail
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Job IdJD981738
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationQuezon City, Philippines
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EducationNot mentioned