Customer Relations Officer

Singapore, Singapore

Job Description

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JOB TITLE : CUSTOMER RELATIONS OFFICER WORKING HOURS MON TO FRI - 8.30AM TO 5.30PM SAT - 10AM TO 5.30PM LUNCH : 1 HOUR LOCATION NEAR MRT LINES. (DOVER/QUEENSTOWN/CLEMENTI/PASIR PANJANG/HAW PAR VILLA/NOVENA/OUTRAM PARK)

JOBSCOPE Customer Relations / Operations This position requires to work overtime and need to be mobile as this is a field job. Need to be on standby 24hours for emergency cases including customer support

Check in/out of guests
  • Training will be provided. Need to familiarize with our company check in/out process.
  • Familiar with the facilities and amenities of our condo units.
Assists with viewing of potential client
  • Coordination between our sales team.
Follow up on maintenance issues raised by our tenants
  • Power trip the apartment unit
  • Water supply disruption
  • Follow up with internal team for arrangement with external contractors, liaise with owners
Attend to tenant\xe2\x80\x99s complaint and delegate it to the appropriate team. Ensure that complaints attended and rectified
  • Housekeeping
  • Maintenance
  • Aircon
  • Sales Team
Routine maintenance inspection of apartment units
  • Report your inspection in chat group
  • Follow up on the status of the inspection reported
  • Help with minor maintenance work together with the maintenance team
Store room management (apartments units, office store room inventory stock take)
  • Report items belong to company
  • Report broken items for disposal and coordinate disposal arrangement
  • Tidy up the store room
Contractor/Supplier
  • Assists external contractor for onsite repair or installation
  • Assists to receive furniture/electrical appliances
Managing Agent/MCST
  • Assists with onsite inspection together with representative of
MA or MCST or its contractor
  • Submission of application of carpark, moving permit and any adhoc
  • Collection for condo access cards
  • Take meter readings at meter risers of the apartment units

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Job Detail

  • Job Id
    JD1291292
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned