Job Description

Fully embodying the Challenger Spirit, we are always looking for ways to improve the lives of our customers daily. If you are passionate about challenging the norm, and not satisfied with status quo, StarHub is the place for you!
What can a successful candidate look forward to?
Providing backroom support for Online Store E2E orders on ID verification, order processing, rescheduling of delivery appointments as well as order cancellation and refund
Engaging customers via live chat, assisting them on issues encountered during online purchase journey
Providing follow up service to customers in relations to the online orders submitted
Manage Online Store Logistics (requisition and publishing of stocks) for: Voice SIM Cards, Data SIM Cards, DVH numbers, Handsets and Premiums
Work closely with project teams, both internal and external, on backend system requirements for Online Store related enhancements/launches
Monitor and track all faults escalated to IS, ensuring issues are fixed on timely manner
Conceptualizing and materializing automations
Qualifications
What are we looking for?
GCE 'O' Levels or Diploma in any discipline
Preferably with minimum 1 year of relevant working experience; Fresh graduates with no experience will also be considered
Proficiency in Microsoft Office preferred
Great analytical and communication skills
Able to perform independently and excel as a team player

• We regret that only shortlisted candidates will be notified.