Customer Service Admin
Singapore, Singapore
Job Description
We are looking for a customer service admin to manage client queries and complaints.
Your mission is to ensure that clients receive a pleasant experience through your knowledge of our services, your hospitality, sense of service and listening skills.
Part-time or full-time position available
Working hours: 9am-6pm
Part-time: 3 day work week (Flexible)
Full-time: Monday-Friday
Responsibilities:
- Communicating with clients through various channels (e.g phone calls, emails, walk-ins)
- Maintaining a positive, empathetic, and professional attitude toward clients at all times
- Responding promptly to client inquiries
- Acknowledging and resolving client complaints
- Assist with client account management and keeping records of client transactions, comments, and complaints
- Ensure client satisfaction and provide professional client support
- Ensure good operational flow
- Assist in any ad hoc duties assigned
Requirements:
- Minimum 1 year experience in customer service
- Minimum 'N' level holder
- Customer-oriented with good interpersonal and communication skills
- Pleasant and friendly personality
- Strong problem solving capabilities
- Computer literacy
- Familiar with WhatsApp and a fast texter
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Job Detail
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Job IdJD1037977
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned