Customer Service Analyst Sign Language | Consumer Goods (mnc)

Pasir Panjang, Singapore, Singapore

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To provide Sign Language service to Customers (via Video / Face to Face) * To handle reporting and improvement plans for Customer Experience

To provide Sign Language service to Customers (via Video / Face to Face)

To handle reporting and improvement plans for Customer Experience

Responsibilities:

Key Person-In-Charge for Sign Language service for Customer (via Video and Face to Face)
To be well versed in general product troubleshooting
Customer Experience Metric Reporting with analysis and Improvement plans
Engagement with Customer Experience Call Vendor for process / data quality improvement
Engagement with Service Partners Vendors to improve customer experience
Coordinate and work with RHQ / HQ for survey
Perform Competitor analysis / benchmarking
Perform Mystery Shopping / Site Visit

Requirements:

Proficient in Sign Language (preferred to have certification on sign language training/skills)
Relevant working experience in Customer Service
Minimum Diploma/Degree
Good Communication Skills in English

Bong Yi Yong
Direct Line: 6593 7691
EA License No: 91C2918
Personnel Registration Number: R1983768

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