Job Description

Adecco is working with an international household brand that provides over 300 choices of sauces and condiments to over 100 countries and regions worldwide.Job Scope
1. Customer Service:

• Act as the primary point of contact for all customer communication channels, including but not limited to general inquiries via email, eCommerce platforms, and phone calls.
• Maintain and manage sales accounts and ensure timely order fulfillment, including:

• Processing customer purchase orders (outbound) and handling stock returns (inbound).
• Coordinating with internal teams and external stakeholders (customers, warehouse, logistics) to ensure seamless order delivery and fulfillment.
• Generating packing lists for the warehouse team to facilitate order picking and coordinating timely dispatch.
• Monitor customer account credit status and issue invoices for completed orders.
• Maintain accurate customer account information, including product details, pricing, rebates, and discounts in the system.
• Reconcile and compile sales discount claims for internal processing.

2. Credit/Debit Management:

• Create and process credit/debit memo requests for price adjustments and discounts.
• Handle return sales order creation and coordination.
• Issue credit/debit memos to customers as required.

3. Additional Responsibilities:

• Perform other ad-hoc tasks as assigned by management.

Requirements:

• 3 years experience in customer service, sales support, or a similar role.
• Strong understanding of order processing, account management, and customer service procedures.
• Excellent communication skills, both verbal and written, to interact effectively with customers, internal teams, and external stakeholders.
• Ability to coordinate and collaborate with different departments (warehouse, logistics, finance) to ensure timely order fulfillment and smooth operations.
• Proficiency in using eCommerce platforms, CRM systems, and Microsoft Office Suite (Excel, Word, Outlook).
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Attention to detail and accuracy, especially in managing customer accounts and processing orders.
• Experience with handling credit/debit memos and sales order returns is a plus.
• A proactive and problem-solving mindset, with the ability to handle customer inquiries and issues efficiently.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Minimum diploma; a bachelor's degree in business, communications, or a related field is a plus.
• Effectively billingual in English & Mandarin in order to communicate with Chinese stakeholders.
• Singaporeans only.

Job Details

• Contract Period: 1 year
• Working Location: United Square (Walking distance from Novena)
• Working Hours: Monday - Friday, Office Hours
• Basic salary $3000 - $3600 + 1 month completion bonus upon completion of 1 year contract.

Carin Sim
Direct Line: +65 9338 8173
EA License No: 91C2918
Personnel Registration Number: R23113561

Adecco